As chief operating officer, Wacksman is focused on helping Zillow Group create a seamless customer experience. At the firm since 2009, Wacksman has been overseeing core company operations as COO since 2021. Prior to this role, he served as Zillow president and CMO for Zillow Group. At Microsoft he led Xbox marketing and product management before moving to real estate. Wacksman remains an active advisor to startup and growth companies.